Privacy Policy

PRIVACY NOTICE

Last updated: 28 July 2026

Company Registration Number: 16669783This website is operated by FRISCH & CO LTD (trading as FRISCH & CO).Registered in England and WalesRegistered Office: 59 Elstree Road, Bushey, Hertfordshire, WD23 4HBWe are the data controller for all personal information collected via this website and our services.

What Information We Collect

We only collect information necessary to provide our construction and shop fitting services, and to communicate with you:

Contact details: Name, business name, email address, phone number, and postal address – when you request a quote, enquire about services, or enter a contract with us.
Project details: Site addresses, specifications, and requirements you share for construction or shop fitting works.
Technical data: IP address, browser type, device details, and pages visited – collected anonymously to improve website performance and security.
Communication records: Notes from meetings, calls, or emails relating to your enquiry or project.

We do not collect sensitive personal data unless you voluntarily provide it for health and safety or compliance purposes.

How We Use Your Information

We process your data only for lawful, specified purposes:

To respond to your enquiries, provide quotes, and discuss your project requirements.
To arrange site visits, prepare contracts, and deliver agreed construction/shop fitting services.
To send essential project updates, progress reports, and billing information.
To comply with legal, health and safety, tax, and accounting obligations.
To maintain website security and improve our service delivery.

We will never use your data for unsolicited marketing, or sell/rent/share it with third parties for commercial gain.

Legal Basis for Processing

We rely on:

Contractual necessity: Where processing is needed to perform or take steps before entering a contract with you.
Legitimate interests: For managing our business, securing our website, and responding to enquiries – always balanced against your privacy rights.
Legal compliance: Where we must retain or share data to meet UK law and regulatory requirements.
Consent: Where you have given clear permission for specific uses, which you may withdraw at any time.

Who We Share Your Data With

Your information is kept strictly confidential. We may only share it where absolutely necessary:

With trusted subcontractors, suppliers, or professional advisors directly involved in your project (bound by strict confidentiality agreements).
When required by law, court order, or public authority.
To protect our legal rights, property, or safety, or that of others.

Data Security & Retention

We use industry-standard security measures to protect your information from unauthorised access, loss, or misuse.

Enquiry data: Retained for 12 months if no contract is agreed.
Project and contract data: Retained for 7 years after project completion (to meet tax, accounting, and legal requirements).
Analytics data: Anonymised after 24 months.

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Request a copy of all personal data we hold about you.
Correct any inaccurate or out-of-date information.
Request erasure of your data where there is no legal reason for us to keep it.
Restrict or object to processing of your data.
Withdraw consent at any time (without affecting processing already carried out).
Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how we handle your data.

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